Effective Date: 15 September 2025

This Privacy Policy explains how Chemical Release Company Ltd (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you use our website https://releaseagents.co.uk/ (the “Site”), contact us, purchase products, or otherwise interact with us.

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1. Who We Are

Name: Chemical Release Company Ltd
Trading as: Release Agents (CRC)
Registered Office: 4 Highcliffe Court, Greenfold Lane, Wetherby, West Yorkshire, England, LS22 6RG
Contact Information:

• Telephone: +44 1423 569715

• Email: info@releaseagents.co.uk

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2. What Data We Collect

We may collect the following types of personal data:

• Information you provide directly

  • Your name, job title (if relevant), company name, address, email address, phone number when you fill out enquiry forms, create an account, place an order, request quotes, or contact us.

  • Payment and billing information, if you purchase through the Site or via invoicing.

  • Any other information included in communications you send to us (e.g. questions, feedback, requests).

• Information we collect automatically

  • Device and usage data: your IP address, browser type and version, operating system, pages visited, time and date of access, clickstream data, referring/exit pages, and other similar analytics.

  • Cookies and similar tracking technologies.

• Third-party information

  • Information from third parties or public sources (for instance, business directories, or when you connect via social media).

  • Data from service providers we use (for analytics, email services, payment processors, etc.).

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3. How We Use Your Data

We use personal data for purposes including:

• To respond to enquiries, provide quotes, and process orders.

• To perform our obligations in supplying products and services.

• To communicate with you about your account, orders, or requests.

• To improve our Site, products, and services (for instance, monitoring usage, analytics, testing).

• To personalise your experience (e.g. showing you relevant content or offers).

• To comply with legal or regulatory obligations (e.g. taxes, safety, export controls).

• For marketing purposes, if you have opted in to receive such communications.

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4. Legal Basis for Processing (UK & EU GDPR)

Where applicable (e.g. if you are in the UK/EU), we rely on:

• Contract: When processing is necessary to perform our contract with you (e.g. fulfilling orders).

• Consent: For non-essential processing (e.g. marketing communications, optional cookies).

• Legitimate interests: For business-improvement activities, fraud prevention, security, unless your rights override those interests.

• Legal obligation: Where required by law to retain certain data or report to government authorities.

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5. Cookies & Tracking / Similar Technologies

• Our Site uses cookies to enable basic functionalities, security, and to improve user experience.

• We also use non-essential cookies (e.g. for analytics) which are only stored if you give consent (you can opt in or out).

• Some cookies are “necessary” for the website to function correctly; these cannot be disabled.

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6. Sharing and Disclosure

We may share your personal data with:

• Service providers (e.g. for hosting, payment processing, shipping, email services, analytics).

• Business partners when needed (for joint promotions, or if products or services are supplied in partnership).

• Regulators or law enforcement when required by law, or to protect our rights, property, safety.

• In the event of a business transaction (sale, restructuring, merger), where data may be transferred under obligations to keep it protected.

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7. Data Retention

• We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected (contractual obligations, order fulfilment, regulatory compliance).

• After that, we either delete it or anonymise it in a way that it can no longer identify you.

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8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• To access the personal data we hold about you.

• To rectify any inaccurate or incomplete data.

• To request erasure of your data (“right to be forgotten”) under certain conditions.

• To restrict or object to processing in certain circumstances.

• To data portability, where applicable.

• To withdraw consent (if processing is based on consent).

If you wish to exercise any of these rights, contact us via email/telephone at the contact details above.

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9. International Transfers

If your personal data is transferred outside the UK (or EU, if relevant), we will ensure appropriate safeguards are in place (e.g. standard contractual clauses, equivalent protections) to protect your rights.

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10. Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no system can be guaranteed fully secure, so we cannot warrant absolute security.

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11. Children

Our Site is not intended for children under 16. We do not knowingly collect personal data from children under that age. If you believe we have collected such data, contact us and we will take steps to delete it.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on the Site and update the “Effective Date.” We encourage you to review this policy periodically.

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13. Contact Information

If you have questions, concerns, or requests about this Privacy Policy or your data, you can contact us:

Chemical Release Company Ltd
4 Highcliffe Court, Greenfold Lane
Wetherby, West Yorkshire, England, LS22 6RG
Telephone: +44 1423 569715
Email: info@releaseagents.co.uk